Política de cancelación

Purchase options. All orders placed at IbizaDress are one-time purchases. We do not currently offer subscriptions, recurring deliveries, pre-orders, deferred purchases or try-before-you-buy options. If we introduce any of these in the future, this policy will be updated before they become available.

Cancelling an order. If you need to cancel an order, please email us at dressibizashop@gmail.com as soon as possible, including your order number.

Before dispatch. Orders can be cancelled free of charge as long as they have not yet entered fulfilment at our warehouse. Because orders are sent to the warehouse quickly, we recommend contacting us within a few hours of placing your order. If we are able to stop it in time, we will cancel the order and issue a full refund.

After dispatch. Once an order has been dispatched it can no longer be cancelled. In that case, please wait to receive your order and then follow our Return & Refund Policy.

Changes to an order. We cannot guarantee changes to size, colour or shipping address once an order has been placed, but we will always try. Contact us as quickly as possible and we will let you know what is still possible.

Cancellations by us. In rare cases we may need to cancel an order — for example if an item becomes unavailable or a payment cannot be verified. If this happens, we will contact you and issue a full refund.

Refund timing. Refunds for cancelled orders are issued to your original payment method and typically appear within 5–10 business days.