Política de reembolso

At IbizaDress we want you to be completely happy with your purchase. This policy applies to all orders shipped within the United States.

Return window. You have 7 calendar days from the date your order is delivered to request a return.

Condition of returned items. To be eligible for a return, items must be unworn, unwashed and undamaged, with all original tags attached and, whenever possible, in their original packaging.

Items that cannot be returned. Final sale items, clearance items and any item marked as non-returnable on its product page are not eligible for return.

How to request a return. Email us at dressibizashop@gmail.com with your order number and the reason for the return. Please wait for our confirmation before sending anything back — returns sent without prior authorisation cannot be processed.

Return shipping costs. If an item arrives defective, damaged, or different from what you ordered, we cover the cost of return shipping. In all other cases, return shipping is paid by the customer.

Refunds. Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed within 5–10 business days to your original payment method. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.

Original shipping charges. Shipping charges paid on your original order are non-refundable, except where the return is due to our error.

Exchanges. If you would like a different size or style, please request a return and place a new order. Exchanges are subject to availability.

Damaged, defective or incorrect items. Please contact us within 48 hours of delivery, including photographs of the item and its packaging, and we will resolve the issue at no additional cost to you.

Contact. Questions about a return? Email dressibizashop@gmail.com.